Our Privacy Policy

White Stone Cleaning respects your privacy and is committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and safeguard your details in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a quote, make a booking, or communicate with us through our website, email, or phone. The information we may collect includes:

Your name
Phone number
Email address
Address or service location
Service preferences and enquiries

We may also collect non-personal information such as website usage data, browser type, and cookies to improve user experience.

How We Use Your Information

We use the information we collect to:

Provide cleaning services and customer support
Respond to enquiries and quote requests
Communicate promotions, updates, and service information (if consented)
Improve website performance and service quality

We only collect information that is relevant and necessary to deliver our services efficiently.

Sharing of Information

White Stone Cleaning does not sell, rent, or trade personal information to third parties. Your information may only be shared with trusted service providers assisting in operations, and only where necessary, with strict confidentiality maintained. We may also disclose information if required by Australian law.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we strive to maintain secure systems, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance browsing experience and analyse website performance. You may disable cookies through your browser settings, however, some website functions may be affected.

Access and Correction

You have the right to access or update your personal information stored with us. If any details are incorrect, please contact us and we will promptly update or correct the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this website.